SHIPPING & RETURNS

When ​shipping your order, we choose to re-use quality packing materials from other businesses. Not only does this help the environment, it keeps shipping costs as low as possible for you! At this time, we do not offer gift wrapping.

We currently offer a variety of flat rate shipping options for Canada, the US, and ROW. Packages will be shipped with Canada Post 1-3 days after payment has cleared. Once Canada Post has your package, they are responsible for its safe delivery to you. All Canada Post packages are insured for up to $100CAD. Lost or stolen packages are rare, but this can happen, and Release Equine takes no responsibility for lost or stolen packages. Nor can we offer refunds for lost or stolen packages - instead, please get in touch with Canada Post directly if you have not received your package after it's been delivered.

We currently offer City of Saskatoon delivery for a small fee. Release Equine is not responsible for lost or stolen packages after they have been delivered to you or your property.

We also currently offer free Asquith pick up of your order. Please await email confirmation and further instructions before attempting to pick up your order.

Both these options are available at checkout.

If your product/s arrived damaged, please email us (with photos) within 14 days of delivery.

We do not currently accept returns or exchanges. However, if you are dissatisfied with your product, please contact us (with photos) within 14 days of delivery. Standard wear and tear is to be expected from general use, and does not qualify for return or exchange.

Custom orders; customers have 48 hours after payment has cleared to amend or cancel their order for a full refund. After this time, custom orders become non-refundable and work on your order will begin. Custom orders cannot be exchanged.

b.s.laye@hotmail.com

Handmade braided paracord roping roper reins custom order in brown black, made in Lethbridge, southern AB